Shipping & Returns
Shipping is available to Canada and the USA. Shipping to the USA costs $28 Canadian.
I charge a flat rate based on my experience with the average cost of shipping hoops in Canada. This works out to $18 for one hoop and $22 for two or more hoops, and $10 for one hoop $14 for two or more hoops within Alberta. I never charge more than $22 for shipping, no matter how many hoops you buy. You get free shipping if you order four hoops or more. It is much more economical to send multiple hoops; that's why I offer deals on combos of my budget hoops. I do not charge extra for the time it takes to carefully package and send your hoop(s).
All hoops are shipped coiled down via Canada Post.
Please allow 1-4 weeks for custom creation of your hoop and shipping time. Please note that the person making your hoops is a Teaching Parent and runs a group home for five cognitively and behaviorally challenged youth. GeoRev Hooping is run by Caroline out of a shop in the group home at this time. Coloured and clear Polypro or HDPE hoops can usually be made and shipped within four days of purchasing but taped hoops require more time to prepare. Caroline may be able to get to your hoop quickly depending on how many hoops are in the queue and how well the kids are doing, but it may take longer if her kids are struggling (i.e. kicked out of school and needing her during the day time). Current turnaround time for any hoop is 4 - 14 days from purchase to shipping. Thank you for your patience, and feel free to shoot me a message for a more accurate estimate of when your hoop(s) will ship.
Open your package carefully! Poke a small hole in the package being careful not to scratch the hoop, then use scissors to cut the packaging all the way around. Cut the tape that coils the hoop down and gently remove it. ALLOW THE HOOP TO BREATHE for at least one hour to 24 hours before connecting.
Returns and Refunds
I want to make sure you purchase the right size hoop to minimize potential returns. Please consult the FAQ and the internet in general for sizing advice before purchase. Keep in mind that most people are comfortable with a smaller hoop within a few months of practice. If you get a 38” inch beginner hoop and can’t immediately keep it going, don’t give up! There are many tutorials on the internet for waist hooping and a little determination goes a long way.
If upon receiving your hoop you decide you should have gone with a different size I will gladly alter or remake your hoop. Hoop must be in new condition for re-sale if upsizing. You will be responsible for any extra shipping to have a hoop re-sized.
Each hoop is hand-made in my home studio. I take pride in my hoops and consider them a work of art. I strive to provide a professional product and do not send a hoop out without a flush connection. I hope that you will appreciate my skill at evenly and smoothly decorating hoops. The materials and workmanship are covered under the GeoRev Warranty.