Shipping & Returns
Shipping is available to Canada and the USA. Shipping to the USA costs $28 Canadian.
We charge a flat rate based on our experience with the average cost of shipping hoops in Canada. This works out to $20 for one hoop and $24 for two or more hoops, and $10 for one hoop $14 for two or more hoops within Alberta. We never charge more than $24 for shipping, no matter how many hoops you buy. You get free shipping if you order four hoops or more. It is much more economical to send multiple hoops; that's why we offer deals on combos of our budget hoops. We do not charge extra for the time it takes to carefully package and send your hoop(s).
Shipping Method and Queue
All hoops are shipped coiled down via Canada Post.
Current turnaround time is generally under a week. However, Caroline (the owner and hoopsmith) is travelling to Vancouver for Hoop Play Teacher Training and taking a vacation in the woods for a few days after that. The website will still be up and running, but any orders placed after 3-13-19 will not be filled until 3-22-19. Thank you for your patience! <3
Open your package carefully! Poke a small hole in the package being careful not to scratch the hoop, then use scissors to cut the packaging all the way around. Cut the tape that coils the hoop down and gently remove it. ALLOW THE HOOP TO BREATHE for at least one hour to 24 hours before connecting.
Returns and Refunds
We want to make sure you purchase the right size hoop to minimize potential returns. Please consult the FAQ and the internet in general for sizing advice before purchase. Keep in mind that most people are comfortable with a smaller hoop within a few months of practice. If you get a 38” inch beginner hoop and can’t immediately keep it going, don’t give up! There are many tutorials on the internet for waist hooping and a little determination goes a long way.
If upon receiving your hoop you decide you should have gone with a different size I will gladly alter or remake your hoop. Hoop must be in new condition for re-sale if upsizing. You will be responsible for any extra shipping to have a hoop re-sized.
Each hoop is hand-made in a home studio. We take pride in our hoops and consider them a work of art. We provide a professional product and do not send a hoop out without a flush connection. We hope that you will appreciate our skill at evenly and smoothly decorating hoops. The materials and workmanship are covered under the GeoRev Warranty.